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Terms That Govern Your ace35 Account

Access to ace35 depends on your local law and eligible region — read these terms before you open an account. We keep the language plain so you know exactly what applies to your wallet, your account activity, and how we handle your data.

Account EligibilityWallet & Payment TermsData HandlingUser RightsJurisdiction Notice
ace35 Terms That Govern Your ace35 Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data privacy are handled through a set of concrete practices — not just a policy statement. Here is what we actually do.

Data We Collect and Why

We collect your registration details, device identifiers, and transaction records to operate your account and meet fraud-prevention obligations. We do not sell your data to third parties.

Cookie and Session Handling

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference — bKash, Nagad, or Rocket — so you do not re-enter it each visit.

Account Retention and Deletion

Inactive accounts are flagged after an extended period of no login. You can request full account deletion via email; we will confirm the deletion and the data-removal timeline in writing.

How to Request Your Data

Submit a data access or correction request through live chat or email. We aim to respond within the timeframe required by applicable law in your eligible region.

LEGAL CONTACT PATHS

Reach Us on a Legal or Account Matter

If you have a question about these terms, a data request, or an account dispute, use the channels below. For wallet-related queries — bKash, Nagad, or Rocket transaction issues — include your transaction reference so we can trace it quickly.

Live Chat Open the chat widget from any page on ace35. For legal or account queries, select the Account & Legal topic so it reaches the right team without a transfer.
Email Support Send detailed legal or data requests to our support address. Include your registered mobile number and the nature of your request for a faster response.
Account Help Centre The Help Centre covers account verification steps, wallet linking, and how to submit a formal complaint if a chat or email response does not resolve your issue.

Common Legal and Account Questions

These are the questions we get most often about terms, data, and account rights. If yours is not here, reach us through live chat.

Access depends on your local law and eligible region. We do not make a legal determination on your behalf — check whether online gaming is permitted where you are before registering.

We store your registration details, login history, device identifiers, and transaction records. We do not store your bKash, Nagad, or Rocket PIN or wallet password at any point.

Contact us via live chat or email with your registered mobile number and a data access request. We will respond within the timeframe required under applicable law in your region.

Yes. Send a deletion request by email or live chat. We will confirm the steps, process the deletion, and notify you once your account and associated data have been removed.

We post the updated terms on this page and note the change date. Continuing to use your account after the update is posted means you accept the revised terms as they stand.

Reach us via live chat and select Account & Legal. Include your bKash, Nagad, or Rocket transaction reference so we can trace the payment and respond with the relevant details.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.